There have been great changes taking place at Zephyr Associates relating to our customer service. Over the last couple of years based on Zephyr’s “Voice of the Customer” feedback, we have been striving to create the best customer service experience possible. Take a look below at the exciting new things happening at Zephyr.
How we set our priorities at Zephyr
Every business is constantly forced to prioritize. New ideas from research, requests from customers, or pressure from competitors all vie for attention. Zephyr is no different. How do we decide where to focus?
We talk to our customers. We try to make all key resource decisions based on whether a priority has been validated by direct customer feedback. This might seem obvious, but it takes persistence and discipline to get it right. We...
